Privacy Policy

NumsGo LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at NumsGo (the "Service"). This policy applies to all users worldwide and is designed to comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

1.1 Account Data

When you create an account, we collect information you provide directly, including:

• Full name
• Email address
• Password (stored in hashed form)
• Account preferences and settings

1.2 Payment Data

When you make payments, our third-party payment processors collect and process:

• Billing name and address
• Credit or debit card details (processed and stored by our payment processor; we do not store full card numbers)
• Transaction history and amounts
• Cryptocurrency wallet addresses (if applicable)

1.3 Usage Data

We automatically collect information about your use of the Service, including:

• Numbers purchased and services used
• SMS messages received through the platform (content is automatically deleted after the verification window expires)
• API usage logs, including endpoints accessed, request timestamps, and response codes
• Feature usage patterns and interaction data

1.4 Device & Technical Information

We collect technical information from your device and browser, including:

• IP address and approximate geolocation
• Browser type and version
• Operating system
• Device type and screen resolution
• Referring URL and pages visited
• Time zone and language preferences

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve the Service, including processing transactions and delivering SMS verification codes.
• Account Management: To create and manage your account, authenticate your identity, and provide customer support.
• Payment Processing: To process deposits, manage wallet balances, issue refunds, and maintain financial records.
• Security & Fraud Prevention: To detect, prevent, and respond to fraud, abuse, security incidents, and technical issues.
• Communication: To send you service-related notices, updates, security alerts, and support messages.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.
• Analytics: To analyze usage trends, measure the effectiveness of features, and improve the user experience.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processors: We share necessary transaction data with our payment processors (e.g., Stripe, cryptocurrency payment providers) to facilitate deposits and purchases.
• SMS Providers: We share limited data with our SMS infrastructure providers to deliver the Service. This may include phone number assignments but does not include your personal account information.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of NumsGo LLC, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Data: Retained for the duration of your account and for up to 30 days after account deletion to allow for reactivation.
• Payment Records: Retained for a minimum of 7 years to comply with financial and tax regulations.
• SMS Content: Automatically deleted within 24 hours of the verification window expiration.
• Usage Logs: Retained for up to 12 months for analytics and security purposes, then anonymized or deleted.
• IP Addresses & Device Data: Retained for up to 6 months for security and fraud detection purposes.

5.1 Rights Under GDPR (EEA/UK Residents)

If you are a resident of the European Economic Area or the United Kingdom, you have the following rights under the GDPR:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You may request the deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You may request that we limit the processing of your personal data under certain conditions.
• Right to Data Portability: You may request a machine-readable copy of the personal data you have provided to us.
• Right to Object: You may object to the processing of your personal data for certain purposes, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

Our legal basis for processing your personal data includes: performance of a contract (to deliver the Service), legitimate interests (security, fraud prevention, analytics), and consent (where applicable). To exercise any of these rights, please contact us at legal@NumsGo.

5.2 Rights Under CCPA (California Residents)

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes for collection, and the categories of third parties with whom we share your data.
• Right to Delete: You may request the deletion of your personal information, subject to certain legal exceptions.
• Right to Opt-Out: You have the right to opt out of the "sale" of personal information. Note: We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a request, email us at legal@NumsGo. We will verify your identity before processing any request and respond within 45 days as required by law.

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and maintain the security of the Service. For detailed information about the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Service, including authentication and session management.

We implement industry-standard technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL and encryption of sensitive data at rest.
• Secure password hashing using modern cryptographic algorithms.
• Regular security audits and vulnerability assessments.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Monitoring for unauthorized access, data breaches, and anomalous activity.

While we take reasonable steps to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

NumsGo LLC is based in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from the laws of your jurisdiction.

For transfers of personal data from the EEA/UK to countries that have not been deemed to provide an adequate level of data protection, we rely on appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, to ensure your data is protected in accordance with applicable law.

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at legal@NumsGo.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and may notify you via email or through a notice on the Service. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.